FAQ

We’ve compiled a list of frequently asked questions to help address any concerns or questions you may have about our wigs, ordering process, shipping, and more. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to our support team for further assistance. Q: How do I choose the right wig size? A: Most of our wigs come in a standard size that fits most head shapes and sizes. To ensure a perfect fit, we recommend measuring your head circumference using a soft tape measure. Start at the front hairline, wrap the tape around the back of your head, and return to the front hairline. Compare your measurement to our size guide, which is available on each product page, to find the best fit. If you have a smaller or larger head, we offer adjustable wigs with straps that can be tightened or loosened for a comfortable fit. Q: How do I care for my wig? A: The care instructions for your wig depend on the material (synthetic or human hair). For synthetic wigs, we recommend washing them with a mild shampoo designed for synthetic hair, using cool water, and gently squeezing out excess water (do not wring). Lay the wig flat to air dry, and avoid using heat tools (such as hair dryers, curling irons, or straighteners) as they can damage the fibers. For human hair wigs, you can wash them with a mild shampoo and conditioner, blow dry them on a low heat setting, and style them with heat tools just like your natural hair. Always brush your wig gently with a wide-tooth comb or wig brush to prevent tangling. Q: Can I dye or bleach my wig? A: Synthetic wigs cannot be dyed or bleached, as the fibers will not absorb the color and may be damaged. Human hair wigs can be dyed or bleached, but we recommend having this done by a professional stylist who has experience working with human hair wigs. Dyeing or bleaching your wig at home may result in uneven color, damage to the hair, or voiding the warranty. Q: How long will my wig last? A: The lifespan of your wig depends on the material, how often you wear it, and how well you care for it. Synthetic wigs typically last 3-6 months with regular wear (2-3 times per week), while human hair wigs can last 6-12 months or longer with proper care. Q: Do your wigs look natural? A: Yes! We pride ourselves on offering wigs that look and feel natural. Our synthetic wigs are made with high-quality fibers that mimic the softness, shine, and movement of human hair, and our human hair wigs are made with 100% ethically sourced human hair for an authentic look. Many of our wigs also feature lace fronts or monofilament caps, which create a natural hairline and allow for versatile styling. Q: How do I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the shipping carrier’s website.